OVER-THE-PHONE
INTERPRETATION

Over-the-Phone Interpretation (OPI) is our most popular service. It is the quickest way to connect with a professional interpreter and can be easily accessed from anywhere. OPI is convenient, affordable for organizations of all sizes, and available 24/7/365.

Hundreds of Languages

Our service is offered in over 240 languages and dialects. Some of our most popular languages include, Spanish, Cantonese, French, Korean, Mandarin, Portuguese, Russian, Somali, Swahili and Vietnamese.

Connect in Seconds to an Interpreter Over-the-Phone

Connect in seconds! Whether you have an emergency situation, such as a 911 call, or your call center agents need help assisting a non-English speaking customer, OPI is for you. Our connection speeds are amazingly fast, and our interpreters are available 24/7/365 to take your calls.

Professional Interpreters

Our professional interpreters are experienced and knowledgeable in a wide range of specialized subjects. Our stringent interpreter vetting and testing process, quality control measures and commitment to customer service mean that you always receive the highest quality services in the industry.

Over-the-Phone Interpretation easy as 1, 2, 3!

Call Toll Free Number and Enter Access Code

Select Language Needed

Connect to an Interpreter in Seconds

Over-the-Phone Interpretation:
Built for All Types of Industries

Over-the-Phone Interpretation for
Healthcare

Over-the-Phone Interpretation for
Education

Interpretation for Emergency and First Responders

Over-the-Phone Interpretation for Call Centers

Don’t let language barriers get in the way of quality healthcare. We offer interpretation in over 240 languages and dialects. Our interpreters are native speakers and have backgrounds in healthcare and medicine. Our service is both HIPAA and HITECH compliant.

Communicate with English Learners (EL) students and parents/guardians with limited English proficiency (LEP) with our service. Ideal for parent teacher conferences, international student enrollment, distant learning, home schooling and so much more.

Have an emergency and need multilingual support? We understand, especially in emergency services, that every second matters. We’ll connect you in seconds to an interpreter with experience in high pressure situations. Our service is tailored for 911 and first responders. Emergency calls always receive priority routing.

We offer interpretation in over 240 languages and dialects for contact centers of all types. Our services are provided by native-speaking interpreters with backgrounds across many disciplines. Healthcare providers are using our language services to help meet their Joint Commission Compliance requirements.

Commonly Asked Questions About
Over-the-Phone Interpretation

What is Over-the-Phone Interpretation?

Do we have to sign a long-term contract with Language Link to use your Over-the-Phone Interpretation services?

Are call reports and statistics available once I set up an Over-the-Phone Interpretation account?

Over-the-Phone Interpretation, in its most basic form, is exactly what it sounds like: having an interpreter assist you over the phone. With OPI services you can break down any language barrier that you may be faced with, and communicate with your limited English proficiency (LEP) customers just as you would with customers that are native English speakers. With no prior thought or planning, you can call in to your language service provider and be connected with an interpreter of almost any language at any time of the day.

No. Language Link’s service is billed month-to-month and you are only charged for the time you’ve utilized an interpreter. Language Link can also offer guaranteed rates for the duration of contracts that are agreed upon for a specific amount of time.

All call reports containing statistics for usage as well as invoices are available online within your password protected portal.

What is the process of adding Over-the-Phone Interpretation to our suite of services?

What makes your Over-the-Phone interpretation service different from other providers in the industry?

Can the Over-the-Phone interpreter answer questions on behalf of my client?

The sign up and onboarding process for Over-the-Phone Interpretation is fast and easy. Regardless of the size of your organization and the volume of service you will use, we can have you up and running very quickly. Our Client Relations team will assist you through each step of the process and have you ready to utilize service within 24 hours.

Our Over-the-Phone Interpretation service is different in several ways:

Customer Service – We place you, our customer, at the center of our Over-the-Phone interpretation service. This means all of our interpreters, operators, customer support staff, and sales team all have the same goal of providing you with the very best, highest-quality service in the industry.

Quality Assurance – We have a 10-Step Quality Assurance Program designed to ensure that you receive the highest level of quality. From the time your call connects all the way through to our invoicing process, we’re committed to providing the best experience today and every day.

Experience – We’ve had the pleasure of serving customers like you for nearly three decades and our interpreters are the most competent and qualified in the business. Each interpreter must demonstrate a high level of skill and expertise over the course of our stringent vetting and testing process in order to qualify to work with us. In addition, all Language Link interpreters have training from an accredited institution and at least two years of professional interpretation experience.

Depth of Languages – We offer Over-the-Phone Interpretation in hundreds of languages.

Fast Connection Speeds – We connect to an interpreter in your desired language in just seconds.

Convenience – Our Over-the-Phone Interpretation service is available 24/7/365.

Scalable – No matter the size of your company, we can accommodate your needs. If you grow, we grow with you!

Specialized – We have interpreters with expertise in a vast number of industries and subjects, including: technology, manufacturing, law, healthcare, education, tourism, social services, insurance, agriculture, food production, government, business, and customer support… just to name a few.

No. The interpreter’s job is to facilitate smooth communication between the non-English speaker and the English speaker. Therefore, they cannot answer questions on behalf of your client.

Is Over-the-Phone interpretation the same as telephone or telephonic interpretation?

How long will it take me to reach an interpreter over-the-phone?

Can I try your Over-the-Phone interpretation service before signing up?

Yes, Over-the-Phone interpretation is sometimes referred to as telephone interpretation or telephonic interpretation, but all three of these refer to the same service. Each connects a human interpreter, via telephone, to two or more parties who need assistance to communicate fluently.

Generally, we can connect you to a qualified interpreter within twenty seconds or less. All we need is your account information and your desired language. We are able to accommodate most requests quickly thanks to our state-of-the-art call center and proprietary call routing database.

You are welcome to try our Over-the-Phone Interpretation service with a test call before signing up. This will give you a chance to experience our fast connection speeds, customer support, and the professionalism of our interpreters across hundreds of languages.

About Language Link

A Leader in Over-the-Phone Interpretation

At Language Link, we excel at helping our customers grow their brands through our translation and interpretation services. Headquartered in Vancouver, Washington and incorporated in 1991, Language Link has more than 28 years of experience as a full-service multilingual communication agency. We have highly qualified linguists working in over 240 languages and dialects. We also offer a comprehensive suite of translation options, including audio visual services and eLearning and website localization, as well as Over-the-Phone and Video Remote Interpretation

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Interested in Over-the-Phone Interpretation? 

If you have any questions feel free to email or call us today. 

Sign Up

CALL SALES

888-266-2066

CALL CLIENT SERVICES

855-295-9177

Sales and client relations hours by time zone:
*Open Monday through Friday
Eastern: 9am – 8pm
Central: 8am – 7pm
Mountain: 7am – 6pm
Pacific: 6am – 5pm


Are you an existing interpretation client?
Visit your portal to access services 24/7.

3424 Peachtree Road NE
Suite 2060
Atlanta, GA 30326

+1 404.500.4251

info@biglanguage.com

Secure. Unified. Effective.

Our family of companies includes BIG IP, ISI Language Solutions, Protranslating, Language Link, DWL, and Lawlinguists, bringing over 160 years of combined expertise with offices in 29 locations worldwide. Through our portfolio, we customize and deliver language services in more than 300 languages and dialects.

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