French Interpretation Service

Our French interpretation service is in high demand with over 275 million French speakers located around the world. Our professionally trained French interpreters provide accurate, quality communication and are fully compliant with all privacy laws. Our French interpreters are fluent in both French and English and have years of experience interpreting in a variety of environments, including medical appointments, client interviews, depositions, parent/teacher conferences, employee orientations, religious functions, and more.

Over 275 million

people around the world speak French. French is estimated to have about 76 million native speakers and about 235 million, fluent speakers who use the language on a daily basis. Another 77 to 110 million people are secondary speakers who use the language with varying degrees of proficiency.

Over 1.1 million

French speakers live in the United States. French is the most commonly spoken language at home after English and Spanish in Louisiana, North Carolina, Maryland, Maine, Vermont and New Hampshire. Canada is home to about 7.2 million French speakers.

 

French Interpretation Available for Any Environment

Over-the-Phone French Interpretation Service

Over-the-Phone Interpretation services are an efficient and cost-effective way to serve your clients with limited English proficiency. Connect in seconds to an interpreter. This service is available 24 hours a day, 365 days a year.

 

On Site French
Interpretation Service

 On-Site French Interpretation is often utilized in healthcare, business and legal settings, where sensitive dialogue is commonplace. Our On-Site interpreters are thoroughly tested and vetted, and bring a wealth of experience and expertise to your conversations.
 
 

Video-Remote French Interpretation Service

Video-Remote French Interpretation is useful in situations where it’s important that conversation participants be able to see each other, but isn’t possible for an interpreter to join in person. Video-Remote Interpretation is also available for American Sign Language.

 
 
French interpreters are necessary in today’s globalized marketplace. Whether it’s expanding into Europe and Africa or providing interpretation domestically in the US, we can help your business succeed. We provide French interpretation for a wide range of business settings such as meetings, conferences and negotiations. Our interpreters have business specific knowledge in most major industries including food production, agriculture, pharmaceutical, engineering and other fields.

French Interpretation
for Legal

Court cases and legal negotiations often require French interpreters. Interpreters may also be needed to assist attorneys with trials and client interviews. Our legal interpreters are familiar with your branch of law. From commercial litigation to employment and labor law to immigration law, Language Link provides on-time, accurate legal interpreting services in French.

French Interpretation
for Healthcare

Our French interpreters are trained, tested and certified. They are also HIPAA and HITECH complaint. In order to receive certification, interpreters must demonstrate a robust understanding of medical terminology and procedures and a command of both the source and target languages. We are also committed to maintaining the confidentiality and security of your patients’ information.

French Interpretation

for Social Services

Our French interpretation team can help you meet your agency’s critical needs with a high quality, best value approach. Just as social services are aimed at providing services for the benefit of the community, Language Link’s primary goal is to assist you in supporting native French speakers with the very best linguistic services.

 

 

 

 

French Interpretation

for Education

As the number of students in US schools with limited English proficiency continues to increase, there has never been a better time to secure interpretation resources for your educational institution. Our On-Site Interpretation services are ideal for parent/teacher conferences, assemblies and graduation ceremonies, while our Over-the-Phone services are ideal for both day-to-day and unexpected situations.
 

French Interpretation

for Government

We help government agencies provide equal access to their French speaking constituents. Our rigorous quality standards will ensure you consistently receive the highest quality interpretations. Let us help you comply with Executive Order 13166, Title VI of the Civil Rights Act of 1964.
 

French Interpretation for Tourism
The French interpreters you utilize can have a major impact on your guests’ experience and can help you gain happy customers and return business. Our French interpreters have a background in tourism and travel. We provide travel agents, car rental companies, restaurants, hotels, tour guides and airlines with a speedy and professional interpretation service. Start booking more reservations today!

French Interpretation for Customer Support
Deliver customer service, technical and billing support to your French speaking clients in the fastest most cost-effective way possible. With our French telephone interpretation services, you’ll be able to get a qualified French interpreter on the line within seconds, while paying for services on a per-minute basis. Benefit from more satisfied customers and reduced call center costs.

French Interpretation for Insurance Industry
Our French interpreters are very familiar with the insurance industry and its associated terminology, making your policyholders’ customer experience positive at every touch-point. Make life easier on your agents, call-center workers and claims adjustors by employing our easy Over-the-Phone French interpretation services. Get a qualified French interpreter on the line within seconds while only having to pay for services on a per-minute basis.

Our 10-step QA process ensures superior quality of our Over-the-Phone Interpretation services.

1. Answer Time

Answer times are constantly monitored to ensure compliance. Customers in our Interactive Voice Response (IVR) system are greeted within three seconds, and customers serviced by live operators are greeted in an average of 12 seconds.

2. Data Collection

Your account is configured based on your unique needs and requirements. Our IVR system and live operators utilize this information to best service your call.

3. Customer Service

Our calls are consistently monitored by a Customer Service Representative (CSR) to ensure we are providing you with the best possible service.

4. Interpreter Connect Time

Our average connect time to the interpreter is 20 seconds, once the required language has been identified. Connect times are monitored in every language and for each account, everyday.

5. Interpreter Greeting

Our interpreters will always answer your call with their first name, the language in which they are providing services, and their identification number.

6. Interpreter Customer Service

Your success is our success! Our team and interpreters are committed to ensuring our interpretation services exceed your expectations.

7. Code of Ethics for Interpreters

We ensure compliance with the Code of Ethics for Interpreters by monitoring the following:

  • Verify meaning is being conveyed accurately, without paraphrasing
  • Ensure all information is being treated confidentially and relayed faithfully
  • Confirm that the interpreter is not acting as an advocate on behalf of the client or otherwise

8. Closing the Call

All interpreters will close the call by thanking both parties, asking if there is any additional need for their services, and then informing the customer that they are disconnecting from the call.

9. Conflict Resolution

Should an issue occur during the call, either the interpreter or CSR will immediately report the issue to Language Link management. We view conflict resolution as a training opportunity and a chance to improve our services. You can expect prompt resolution of any issue or concerns that may arise.

10. Billing and Reporting

After your first interpretation call with Language Link, a member of our staff will reach out to you for your feedback, and to be sure you were satisfied with our services. You’ll also receive communication from our accounting team after your first invoice is issued, to ensure the billing process is working smoothly.

About our French Interpreters

French interpretation service backed by interpreters with industry experience

We recruit only the most competent and qualified interpreters. Each interpreter must demonstrate their high level of skill and expertise over the course of our stringent vetting and testing process. In addition, all Language Link interpreters have training from an accredited institution and at least two years of professional interpretation experience.

Language Link offers interpretation services across a wide range of industries and subject matters. We partner with clients in the medical, legal and social services fields. We work with 911 providers across the country. We support utility companies, customer service centers, government offices and school districts. Whatever your interpretation need, we’ve got you covered.

Commonly Asked French Interpretation Questions

Can I make a test call with a French Interpreter before signing up for your service?

We welcome you try a test call with one of our French interpreters any time before signing up for our service. This will allow you to experience our fast connection speeds, the quality of our French interpreters, and our overall great customer service.

Do you have a real-time portal to access reports and billing information?

We have a customized portal on which you can review all of your calls. The portal contains language reports, invoicing and spending reports. It is easy to use and support is available at any-time.

Do you have your own French interpreters or are you using another interpretation company’s interpreters?

All of our interpreters, including our French interpreters, are contracted directly by Language Link. Our state-of-the-art call center is located in Vancouver, Washington.

I want to book a French Interpreter for Video Remote Interpretation. Do I need any special equipment?

To use the Video Remote Interpretation service in French or any other language, all you need is internet connectivity, a mobile device or computer configured with internet access, and a webcam. There is no need to acquire or lease expensive proprietary video hardware equipment, or to perform complex network installations. It’s quick and easy!

Is telephonic interpreting the same as Over-the-Phone interpreting?

Yes, telephonic interpreting (sometimes referred to as telephone interpreting) and Over-the-Phone Interpretation are all the same service. Some companies in our industry name the service differently, but they all refer to the same thing. Our Over-the-Phone Interpretation service connects professional interpreters via telephone to individuals who wish to speak to each other but do not share a common language. Language Link offers this service in French as well as hundreds of other languages from our state-of-the-art call center in Vancouver, Washington.

How do you ensure your French interpreters provide quality interpretation services?

Language Link’s proprietary recruitment and testing policies ensure that we hire and maintain quality interpreters in French, and all of the languages we provide. Interpreters must meet the following minimum requirements:

  • At least two years of experience as a professional interpreter.
  • Tested in both English and their target language, with a proficiency score of 80 percent or higher.
  • Be familiar with specific terminology for their particular industry (medical, legal, financial, or social services).

Additionally, we have a process for monitoring interpreters even after recruitment to ensure excellent performance, professionalism and consistent quality.

What type of French interpretation should I use? What service will best meet my needs?

There are three main ways to reach one of our French Interpreters, or any of our interpreters in the hundreds of languages we offer. Interpreters are available Over-the-Phone, via Video Remote or can be scheduled On-Site (depending on your location). How you choose to utilize an interpreter depends on your unique needs and budget.

Please walk me through how your French Over-the-Phone Interpretation service works?

Many of our customers find that our Over-the-Phone Interpretation service, with its convenience and fast connection speeds, is the most budget-friendly option. Our Over-the-Phone service is used by clients including contact centers, healthcare facilities, education providers and various businesses.

How long will it take one of my contact center agents to reach a French interpreter?

Our Video Remote Interpretation service, on the other hand, is an excellent option that offers many of the benefits of On-Site Interpretation via a high-definition video feed. This service is perfect for telemedicine, as well as meetings and events.

Last but not least, our On-Site Interpretation service is excellent for live events such as conferences or courts rooms. If you need help accessing which option is best for you, please contact our sales team. They will provide you with a free language needs assessment, and can also provide you with a complimentary quote on any of our services.

Once you complete the quick and easy sign up process for our Over-the-Phone service, you’ll be issued a toll-free-number. Using our service is as simple as calling the toll-free number and requesting French or any of the other languages we offer. You will quickly be connected to a professional interpreter. Charges commence only when the interpreter comes on the line and end when the interpreter disconnects. You will only be billed for the actual time you use.

Generally, we can connect you to a qualified French interpreter within thirty seconds or less. All we need is your account information and your desired language. Please be aware that the connection time for languages that are requested less frequently may be slightly longer. We are able to accommodate most requests quickly thanks to our state-of-the-art call center and proprietary call routing database.

CALL SALES

888-266-2066

CALL CLIENT SERVICES

855-295-9177

Sales and client relations hours by time zone:
*Open Monday through Friday
Eastern: 9am – 8pm
Central: 8am – 7pm
Mountain: 7am – 6pm
Pacific: 6am – 5pm


Are you an existing interpretation client?
Visit your portal to access services 24/7.

3424 Peachtree Road NE
Suite 2060
Atlanta, GA 30326

+1 404.500.4251

info@biglanguage.com

Secure. Unified. Effective.

Our family of companies includes BIG IP, ISI Language Solutions, Protranslating, Language Link, DWL, and Lawlinguists, bringing over 160 years of combined expertise with offices in 29 locations worldwide. Through our portfolio, we customize and deliver language services in more than 300 languages and dialects.

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