Language should not be an obstacle to providing quality healthcare
No industry has arguably felt more stress, growth, and uncertainty over recent years than the health insurance industry. For decades, we have helped leading insurers and health plans increase member enrollment and reduce expenses in non-English and limited-English proficient target markets by offering customized language access services. We are proud to be a trusted language services provider for the largest healthcare organizations in the U.S. and Canada. We deliver interpretation (spoken) and translation (written) services to healthcare providers to help caregivers and patients in their critical moments of need.
We empower our customers to grow member enrollment by delivering cost-effective language solutions for new member enrollment, member services, and claims processing. We apply our in-depth understanding of the regulatory requirements of our customers and proprietary systems, technologies, and processes to help customers grow their businesses while meeting regulatory and compliance milestones. In addition, we understand the unique calendar-driven challenges of open enrollment and have developed flexibility in resource allocation and staffing to meet the most difficult of time-driven challenges.
We are a Health Information Trust Alliance (HITRUST) and ISO 2001:2015-certified language solutions specialist, ensuring data security and integrity when dealing with personal health information (PHI), compliance with regulatory requirements, and efficient processes while maximizing understanding in provider/patient communications.