Language barriers should not be an obstacle to providing quality healthcare. We deliver interpretation (spoken) and translation (written) services to healthcare providers to help caregivers and patients in their critical moments of need. We are proud to be a trusted language services provider for the largest healthcare organizations in the U.S. and Canada.
No industry has arguably felt more stress, growth, and uncertainty over recent years than the medical insurance industry. For decades, we have helped leading insurers and health plans increase member enrollment and reduce expenses in non-English and limited-English proficient target markets by offering customized language access services.
We empower our clients to grow member enrollment while minimizing the costly expenses associated with delivering a high-quality member experience. We do this by focusing on key client-facing functions such as new member enrollment, member services, and claims processing. We have an in-depth understanding of the regulatory requirements of our clients and have developed systems, technologies, and processes to help them grow their businesses while meeting key regulatory and compliance milestones. In addition, we understand the unique calendar-driven challenges of open enrollment and have developed flexibility in resource allocation and staffing to meet the most difficult of time-driven challenges.
We are one of the few language service providers that has invested in the Health Information Trust Alliance (HITRUST) certification to ensure data security and integrity when dealing with personal health information (PHI).
We are also an ISO 2001:2015 certified language services provider, ensuring that our efficient processes maintain compliance with regulatory requirements for health plans communicating personal health information (PHI) with members, and maximizing effective understanding in provider/patient communications.