Contact Centers: You Can Trust Us to Speak Your Customer's Language

We can help take your contact call center to the next level of excellence

Expand your language support to more than 300 languages and dialects. Empower your agents to handle multilingual calls 24/7. Connect to our professional interpreters in just seconds and receive the highest quality solutions available in the industry. Our over-the-phone interpretation (OPI) solution is designed for contact call centers, and is a cost-effective and convenient way to better serve your non-English-speaking callers.

We partner with customer contact call centers by providing the highest quality interpretation solutions in the industry. Ideal for contact call centers of all sizes, we are scalable and cost-effective. Customized billing and reporting are always available through our secure client portal. We are compliant with the Healthcare Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH), as well as ISO 9001:2015 certified.

Our translation solutions are designed to improve your efforts and reduce strain on your customer service agents by better supplying customers who speak languages other than English with pertinent information in their native languages. From Frequently Asked Questions (FAQs), guidelines, how-to’s, chatbot scripts, and customer communications of all types, we provide professional human-based translation in more than 300 languages performed by native speaking linguists who possess subject matter expertise in your industry.

Speak with an expert about your​ Contact Centers needs today!

Our advanced capabilities for Contact Centers include:
Consecutive/Over-the-phone interpreting (OPI)
Any Industry, Any Subject Matter, You Can Trust Us to Get It Right the First Time
Video Remote Interpretation (VRI)
Broadcast-Quality Video Remote Interpretation (VRI) in a Wide Range of Languages
Translation
Connect Your Brand to a Global Audience With Our Fully Customizable Services
Transcreation
Expand Your Messaging and Voice Into New Cultures, Regions, and Ways of Thinking
Simultaneous & Conference
Rapid-fire comprehension in any setting

Here to serve your specific needs:

24/7 access to interpretation in more than 300 languages and dialects.
HIPAA, HITECH and ISO-certified for data security, integrity, and confidentiality.
Customized billing and reporting through our secure client portal.

End-to-end capabilities

Language Link can navigate the complex nature of language services for our customers so they can achieve global success. Through our portfolio, we customize and deliver language services in more than 300 languages and dialects. Whether you need you complex translation work or expert interpretation services, Language Link gets it right from the start while ensuring a seamless user experience. We connect your brand with a global audience, by crafting the right cultural fit for your brand’s voice — delivering your peace of mind solution, no matter your language needs.

Travel & Hospitality
Where accuracy and timeliness are crucial for success
Meetings & Events
From planning to showtime, we have you covered
Market Research
Market Research: Where Communications Are Expertly and Rapidly Handled
Marketing & Public Relations
Where cultural nuances are essential to engagement
Media & Entertainment
Where your creative meets our cultural expertise
Consumer Products & Retail
Where cultural sensitivity and creativity converge
CALL SALES

888-266-2066

CALL CLIENT SERVICES

855-295-9177

Sales and client relations hours by time zone:
*Open Monday through Friday
Eastern: 9am – 8pm
Central: 8am – 7pm
Mountain: 7am – 6pm
Pacific: 6am – 5pm


Are you an existing interpretation client?
Visit your portal to access services 24/7.

3424 Peachtree Road NE
Suite 2060
Atlanta, GA 30326

+1 404.500.4251

info@biglanguage.com

Secure. Unified. Effective.

Our family of companies includes BIG IP, ISI Language Solutions, Protranslating, Language Link, DWL, and Lawlinguists, bringing over 160 years of combined expertise with offices in 29 locations worldwide. Through our portfolio, we customize and deliver language services in more than 300 languages and dialects.

© 2022 BIG Language Solutions LLC. All rights reserved.